Subscription & Payment

Some questions and answers concerning subscriptions and payments on Yoyo

Where should I go to manage my subscriptions and billing?

Go to your Account Page, scroll down, and click on the button Billing Portal. It will open a Stripe portal where you can manage your subscriptions, invoices, and billing information.

If there is a technical problem with my checkout process or subscription status, what should I do?

Contact support as soon as possible. We can manually fix your problem from our end. You can contact us at [email protected].

Can I still use my Member plan after I cancel my subscription?

Yes, you can. Even after you cancel your subscription, you can still use your plan until the end of your current billing period.

You can later resume your plan as long as it is before the end of your current billing period and your subscription has not been canceled yet.

What is Yoyo's Failed Payment Policy?

If you have a failed payment while you have an active subscription, Yoyo will make a few attempts to get your payment. The schedule of attempts goes as follows:

• First initial attempt

• Second attempt: 1 day after the last attempt

• Third attempt: 1 day after the previous attempt

• Fourth attempt: 3 days after the last attempt

If Yoyo cannot get a successful payment after the fourth attempt, your subscription is canceled.